Victoria’s Secret is one of the most distinguished names on the market when it comes to underwear and apparel aimed at the female market.
In addition to the underwear they’re notorious for, they also stock an excellent range of home brand perfumes and fragrances.
However, we understand that selecting the perfect scent can be a delicate process, and sometimes, it may not align with our expectations.
In this comprehensive guide, we will provide you with an in-depth understanding of Victoria’s Secret Perfume Return Policy, shedding light on the policies and procedures including their returns window, how to make a return, when to expect a refund, and much more.
Let’s take a look…
What is Victoria’s Secret’s Returns Policy on Perfume? The Short Answer
In short, you can return perfume to Victoria’s Secret at any time up to 30 days from the date your order ships or from the date of purchase if purchased in-store.
You can return perfume for a number of different reasons such as:
- Unwanted gifts
- Mistaken orders
- If the perfume is defective (e.g. broken bottles, gone off etc…)
- Duplicate order
- Changed your mind
Will Victoria’s Secret Accept Open and Used Perfume?
Victoria’s Secret stipulates that returned items (including those in sale and clearance and gifts) must be in an unworn, unwashed, and original condition.
Therefore, it’s unlikely they’ll accept a returned perfume if you’ve used it.
You may get away with it if you’ve used only a small amount but on the strict wording of their policy, it should be completely unused.
If the perfume is defective (e.g. gone bad or the bottle is broken) then you will still likely be able to secure a refund or exchange even if it’s been used.
How to Return Perfume to Victoria’s Secret
You can either return your perfume to any of Victoria’s Secret brick-and-mortar stores for a full refund or exchange or use the online, mail-in returns process.
If returning in-store, you should take along your invoice (if you ordered online) or receipt if purchased in-store.
You can also use their online, mail-in returns procedure (although this only applies to perfumes purchased online and not in-store).
To initiate a return you need to package up the perfume and return it with the packing slip included with your order (be sure to remove any delivery labels that came with the package).
If you don’t have the packing slip you can print a new one here.
You can also return the perfume using a different courier of your choice if you wish. The package should be returned to:
ATTN: Returns Processing
8695 E. Broad Street
Reynoldsburg, OH 43069
Does Vicotria’s Secret Charge to Return Perfume to them?
The good news is Victoria’s Secret allows completely free returns as they provide a pre-paid returns postage label through USPS.
There is also no re-stocking fee.
How Long Will My Return Take to Process at Victoria’s Secret?
For returns initiated online using the mail-in returns process, Victoria’s Secret advises to wait up to 14 business days and then an additional 3-5 days for the money to appear back in your account.
This allows time for the return to be received, processed and the refund issued.
You can check on the progress of your return by logging into your account.
For returns made in-store, expect to wait between 3-5 business days.
What to Do Outside the 30-Day Window
If you’re already outside the 30-day window, there are still some things you can do which often work to secure you a refund or at least make some of the cash back.
- If the 30-day window has only just lapsed, take the perfume back to your local store and explain your situation. Some managers will permit returns outside the window in our experience;
- If the item is defective or develops a fault (for example, goes off really quickly) outside the 30-day window, then, again, we’d advise taking it back to one of their branches and explaining your situation;
- Another option is to simply sell the perfume. You can usually get good resale value for unused or lightly used perfumes.
How Does Victoria’s Secret Perfume Returns Policy Stack Up?
We’ve had a look at some of their competitors to see how their returns policies compare.
Here is what we found:
|Neiman Marcus||30 days|
|Costco||Return any time|
|Nordstrom||Return any time|
Victoria’s Secret provides a fairly limited 30-day return window for their fragrances which is pretty much at the bottom of the pile and the joint least generous with stores such as Amazon and Saks.
However, they do provide free returns and there’s no restocking fee like some stores like to charge.
We hope this comprehensive guide has provided you with the necessary clarity and confidence to approach your perfume purchases with ease.
Remember, it is essential to familiarize yourself with the specific return policy details, considering that policies may vary depending on the region or country.
Keeping your original receipt, preserving the packaging, and adhering to the designated timeframes are key elements to facilitate a successful return or exchange.