CVS Perfume and Fragrance Return Policy: Ultimate Guide

cvs perfume

CVS is one of the most popular pharmacies in the US with a whopping $322 billion annual turnover.

They stock a great range of perfumes and fragrances from brands such as:

  • DKNY
  • Dolce & Gabbana
  • Prada
  • Calvin Klein
  • Estee Lauder
  • Lancome and
  • Burberry

Whether you’re searching for the perfect signature scent or surprising a loved one with a thoughtful gift, CVS is a popular destination for an array of enticing perfumes.

But what happens if that once-beloved fragrance doesn’t quite match your expectations or you purchase a fragrance which turns into an unwanted gift?

Fear not! In this article, we’ll examine CVS’s Perfume Return Policy, providing you with the key information you need if you want to make a return to CVS.

Let’s dive in…

What is CVS’ Fragrance Return Policy? The Short Answer

In summary, you can return fragrances to CVS up to 60 days after the date of purchase for a full refund or exchange. This applies to both fragrances purchased online and in-store.

You can return fragrances for all manner of reasons but they must be unopened and undamaged.

Open or damaged fragrances may be refused a refund or exchange.

How to Return Fragrances to CVS

You can return your perfume or aftershave to CVS either using the mail-in returns process or by simply taking it back to the store.

If you intend to return your fragrance by mail, CVS asks that you first contact them at 1-888-607-4CVS (1-888-607-4287).

You will then be provided with instructions and a return mail address.

You must do this before 60 days to ensure the fragrance arrives back with them by the 60-day post-purchase point.

The fastest way to secure a refund or exchange is to simply return the item to the store you purchased it from, or any other of the nearly 10,000 stores countrywide.

What is CVS’ Fragrance No Receipt Policy?

You can return fragrances to CVS without a receipt within 60 days of purchase but you will usually be restricted to an exchange or refund in store credit rather than given a cash refund.

When you are refunded in store credit your refund will also be for the lowest advertised price of the product in the previous 60 days.

Therefore, without a receipt, you may not necessarily get back what you paid for it.

Does CVS Need ID When Returning Fragrances and Why?

Yes, CVS will generally need a valid ID when you make returns in-store.

They will use this to check their system for signs of improper use or fraud.

CVS also stipulates that its processor may record your details in their system for future use.

What if You’re Outside CVS’ 60-Day Returns Window?

lady with cvs perfume

Beyond 60 days, you’ll still have a few options.

We’ll take you through them:

  • If you’re only just outside the 60 days we would reach out to CVS and explain the situation. The store manager may have some discretion and process your return;
  • If the fragrance develops a fault outside the 60 days (e.g. if it goes off or the bottle is defective), again, we would contact your local CVS store and explain the situation;
  • Another option is to simply sell your unwanted fragrance. Try eBay, Facebook Marketplace, Vinted or online health and beauty forums.

How Does CVS’ Perfume Returns Policy Compare to the Competition?

We’ve done a cross-competitor analysis to see how CVS’ fragrance returns policy holds up.

Here’s what we found:

Competitor Returns Window
Macy’s90 days
Dillard’s30 days
Walgreens30 days
Walmart90 days
Amazon30 days
Ross30 days
Fragrance.net30 days
CostcoReturn any time

Final Thoughts

In summary, we are left with a deep appreciation for the convenience and customer-centric approach that CVS brings to the world of fragrances.

CVS empowers its customers with a generous 60-day return window, making it easier than ever to find the scent that truly resonates with you.

This allows you to shop with confidence, knowing that your satisfaction is a top priority.

Whether you’re searching for a signature scent or gifting a special fragrance to a loved one, CVS’s Perfume Return Policy provides you with the peace of mind most consumers need.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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