Dillard’s Perfume Return Policy: Full Guide

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With a massive revenue of over $6b per year, Dillard’s is one of the best-known department store chains in the US and has stores at some 282 different locations.

Dillard’s stocks a wide variety of designer goods including a good selection of perfumes and Cologne from brands such as:

  • Gucci
  • Giorgio Armani
  • YSL
  • Valentino
  • Chanel
  • Tom Ford
  • Jimmy Choo and
  • Hugo Boss

If you’ve purchased a new fragrance from Dillard’s but aren’t bowled over by the smell or if it’s simply an unwanted gift, you may be wondering how long you get to make a return.

To offer you a helping hand, we’ve looked at the returns window, how to return, their no-receipt policy, and much more.

Here is what we found…

What is Dillard’s Perfume Return Policy? The Short Answer

You can return perfume or Cologne to Dillard’s up to 30 days after purchase for a full refund or exchange whether you purchased it in-store or online subject to the below exceptions:

  • You cannot return clearance fragrances that have been marked down by 65% or if the fragrance is on sale and an additional discount is applied
  • Defective fragrances or those shipped by mistake can be returned outside this window
  • Personalized fragrances cannot be returned

You can return fragrances to Dillard’s for all manner of reasons such as:

  • If it’s an unwanted gift
  • Duplicate orders
  • Mistaken orders
  • If you don’t like the smell
  • If the fragrance is defective (e.g. it’s gone bad, the bottle is broken or has degraded)

What About Opened Fragrances? Will Dillard’s Accept them?

Dillard’s return policy on opened items is fairly strict in that they only accept items that are in new and unused condition.

You should return any fragrance with the box and any product tags, failing which you may be refused a refund or exchange.

Only if the item turns out to be defective will you likely be able to secure a refund if you’ve used the item or are missing boxes etc…

What is Dillard’s No Receipt Policy for Fragrances?

You will generally need a receipt, proof of purchase label or invoice to return perfume or Cologne to Dillard’s.

If you don’t have proof they may refuse your return.

If you’re struggling to find proof of purchase, we’d recommend trawling through your emails as you will have been sent an invoice if you purchased online.

Failing that, take along a bank or credit card statement showing the transaction.

Returned gifts will be refunded in store credit via a gift card to use in-store or online.

How to Return Perfume to Dillard’s

You have two options when returning items to Dillard’s:

  1. Return the item in-store
  2. Use the mail-in returns process

You can return items to any of Dillard’s 282 stores, whether you purchased the perfume/Cologne in-store or online.

To return fragrances using the mail-in process, you must ship it to:

600 Carnahan Drive
Maumelle, AR 72113

You can either use Dillard’s return label (this cost $9.99) or you can arrange shipping yourself (Dillard’s asks you to use a tracked shipping method).

If you use Dillard’s own label, then you must drop the product off at any of USPS’ drop-off locations.

You should then receive a refund within 7-10 days.

What to Do Outside of the 30-day Return Window

dillards cologne

If the 30-day window has already elapsed, we’d first suggest speaking to a member of staff, especially if it’s only just expired or the fragrance was a gift.

They may be able to extend the window or at least off you a store credit.

If the item is defective, remember that Dillard’s will usually allow you to return it even outside the 30-day window.

Another option is to sell your fragrance on a website like:

  • eBay
  • Shift 4 Shop or
  • Online forums

How Does Dillard’s Perfume Return Policy Look Against the Competition?

We’ve had a look at some of the other stores in the marketplace to see how their fragrance returns policies compare:

StoreReturns Window
Bloomingdale’s90 days
Ulta60 days
Costco100% satisfaction guarantee (return any time)
Macy’s30 days
Neiman Marcus30 days
Ross30 days
Sephora60 days
Walmart90 days

Final Thoughts

Dillard’s offers a fairly modest 30-day return policy which is nowhere near the best out there – both Nordstrom and Costco allow you to return fragrances at any time.

They also fail to provide free returns delivery as most stores do, nor do they refund any initial delivery charges.

However, they have a decent selection of fragrances at reasonable prices.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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