Dillard’s is one of the USA’s best love department stores, stocking a wide variety of fashion items and apparel including a superb range of shoes for every occasion.
If you’ve recently purchased shoes from dillards.com or any of their 282 stores, but they don’t fit or perhaps you’ve changed your mind about them, then you’ll want to know the ins and outs of their return policy.
Like many department stores, Dillars imposes a limited window in which to return items purchased from them.
To bring you up to speed, we’ve covered what the return window is, how to make a return, whether you can return worn shoes, and much, much more.
Let’s dive in…
What is Dillard’s Shoe Return Policy: The Short Answer
In short, you can return shoes to Dillard’s, whether purchased in-store or online, within 30 calendar days from the date of purchase for a full refund or exchange. There are some exceptions to this which we’ll cover below.
Exceptions to Dillard’s Policy:
- The window is extended indefinitely if your shoes are defective, shipped in error, or damaged
- You cannot return clearance shoes that have been marked down 65% or more in price or shoes on sale with an additional discount
- You cannot return personalized shoes
Can You Return Worn Shoes to Dillard’s?
Dillard’s official policy is that shoes must be in like-new and unworn condition with their original merchandise tags attached.
Dillard’s policy also stipulates that shoes must be returned in the box they came in.
However, the above will not apply if the shoes are defective in some way, for example, if the heel snaps off them after only a few outings.
If your shoes do develop a fault, then still reach out to Dillard’s and they should replace them.
Do You Need a Receipt to Return Shoes to Dillard’s?
For both online or in-store orders, Dillard’s states that they do require a receipt, invoice, or the original Dillard’s proof of purchase label.
For gifts, Dillard’s will refund the item in-store credits to spend in-store or with a merchandise gift card.
If you can’t find your receipt, remember Dillard’s will usually email the invoice to you upon purchase if purchased online.
Another option is to find proof of payment on your credit card or bank statement and present that to them as proof of purchase.
How to Return Shoes to Dillard’s?
You can either return shoes back to the store you purchased them from or if purchased online, use the online mail-in return process.
If you wish to return your shoes in-store, just take them to any Dillard’s store with the receipt, shoebox, and tags attached.
If you use the mail-in return process you can either print a Dillard’s return label or send them back using your own courier by sending them to this address:
600 Carnahan Drive
Maumelle, AR 72113
If you use the Dillard’s return label, you will need to drop your shoes at a USPS location.
Expect to receive a refund back within 7-10 days after shipment.
Does it Cost to Return Shoes to Dillard’s?
You should note that if you use Dillard’s returns label, there is a charge of $9.99.
Unfortunately, they don’t provide free returns delivery so it’s either use their label or arrange return postage yourself (again at your own cost).
They also don’t refund any original shipping costs that you might have paid.
However, Dillard’s does not charge a restocking fee as some stores charge so there will be no additional expense for returning items (other than postage).
What to Do Outside the 30-Day Return Window
If the 30-day return window has already expired when you come to return shoes to Dillards, here’s a few things you can do:
- Reach out to Dillard’s and ask them to extend the 30-day window. This can often work if the 30 days have only just expired;
- If your shoes are defective (e.g. the heel has broken off, the sole has worn too quickly or they rub) then reach out to Dillard’s as they exclude defective shoes from the 30-day window
- A third option is to simply sell your shoes on a website such as Vinted, FarFetch or Wearesott.
How Does Dillard’s Shoe Return Policy Compare?
We’ve had a look at some of Dillard’s competitors to see how their returns policies hold up in comparison so you can shop elsewhere if you’re not happy with Dillard’s.
Here is what we discovered:
|Costco||Return any time|
|Nordstrom||Return any time|
Dillard’s offers a fairly limited 30-day return window on shoes in most instances, albeit this doesn’t apply to defective items.
Moreover, Dillard’s charges $9.99 for return delivery and doesn’t refund your original shipping costs like many stores do.
However, they do offer a good range of shoes and there is no restocking fee to worry about.