Nordstrom Shoe Return Policy: Ultimate Guide


Nordstrom is one of the most popular department stores in the US with a massive $15b yearly revenue.

They stock a wide variety of products including everything from clothes, bags, and jewelry to home furnishings and beauty products.

They also stock a wide variety of shoes with over 45,000 different pairs listed on their website as we speak.

If you’ve ordered a pair of shoes from Nordstrom’s website or perhaps you’ve purchased some in-store, but you want to return them, you might wonder what their shoe returns policy is.

To help you with that, we’ve examined their policy in detail and will bring you up to speed with what the returns window is, how to return your shoes to them, whether you need a receipt, and much more.

Let’s dive in…

Nordstrom’s Shoe Return Policy: The Short Answer

Nordstrom offers a very generous 100% satisfaction guarantee policy where they will accept returned shoes at any point without any returns window (i.e. a time limit) provided you do not abuse the policy.

This means you can return shoes if:

  • They are the wrong size or fit poorly
  • You are not happy with the way they look
  • You ordered them by mistake
  • They are an unwanted gift
  • They are defective

However, you should bear in mind that Nordstrom does reserve the right to refuse returns if you’re abusing the system by making numerous and repeated returns that are flagged on their system.

Can I Return Worn Shoes to Nordstrom?

Yes, you can return worn shoes unless the shoes in question come with a special tag that Nordstrom place on some “designer” items.

The tag states that if it is removed the garment cannot be returned. So check your shoes to see if they come with this tag.

If not, then you should be fine to replace them at any time.

If you have any doubts we’d recommend contacting them on 1.888.282.6060.

Related Article:
Nordstrom Perfume Returns Policy

Do I Need a Receipt to Return Shoes to Nordstrom?

The starting position is that you should present your receipt or invoice/order number if you ordered online.

However, if you are unable to provide these then Nordstrom state that they can usually trace the sale in other ways which likely means by tracing your credit card sale so make sure you take along the credit/debit card you paid on.

If you can’t provide any of these then Nordstrom states that they will require a copy of your ID and any refund will be offered via a gift card rather via a credit to your bank account or cash etc…

How to Return Shoes to Nordstrom?


You can make your return using the online process or by returning your shoes to the Nordstrom store where you purchased them from.

They also offer curbside drop off service.


To return your unwanted shoes in-store, simply take them to any of Nordstrom’s stores in the country, present them to the front desk or check-out and you should be afforded a refund.


To make an online return:

  • Log in to your account
  • Identify the purchase
  • Await the pre-paid shipping sticker that Nordstrom will email to you
  • Print the sticker off and attach it to the shoe box
  • Alternatively, show the QR code you’re given to the local USPS drop-off point and they’ll print the label for you
  • Leave the package with USPS


Nordstrom also offers a curbside returns process which basically allows you to start the return online (see above) and then you can drop it off at the contactless curbside returns location at any of Nordstrom’s stores (please note this excludes designer items).

Does it Cost to Return Shoes to Nordstrom?

No, Nordstrom provides pre-paid shipping labels with USPS so it shouldn’t cost you.

Moreover, there is no restricting fee.

However, they do not refund the original shipping fee.

How Long Does it Take to Get a Refund When Returning Shoes to Nordstrom?

You should expect a refund to your account as follows but bear in mind that times may vary depending on your credit/debit card provider or bank:

  • In-store return – 5-7 working days
  • Curbside return – 5 – 7 working days
  • Online return mail – 10-14 working days for processing and further 5-7 working days for the refund to be issued

All refunds will be issued to the credit/debit card you paid on or by Nordstrom gift card if you’d prefer. The latter if you have no receipt/proof of purchase as above.

How Does Nordstrom’s Shoe Return Policy Compare to its Competitors?

If you’ve not yet purchased your shoes but you have your eye on a pair, you may find it useful to see how Nordstrom’s returns policy compares to other stores.

To help you out with that, we’ve examined some of Nordstrom’s competitor’s policies to bring you up to speed and to see how they hold up:

Competitor Returns Window
Amazon30 days
Walmart90 days
Rack Room60 days
Dillard’s30 days
Saks30 days
Costco100% satisfaction guarantee (any time return)
Macy’s90 days

So as you’ll note, only Costco’s shoe returns policy measures up to the one provided by Nordstrom, with most others requiring returns within 30-90 days.

On this basis, there are few better places to buy shoes than Nordstrom if you’re looking for the best returns window on the market.

Final Thoughts

Nordstrom offers a very generous and noteworthy 100% satisfaction guarantee returns policy for shoes purchased from its stores and online shop.

It’s almost impossible to beat!

They offer a huge selection of over 45,000 shoes and there are very few better places to buy your next pair of clogs.

Better still, they provide free USPS returns delivery and several convenient options to make your return smooth sailing making it an excellent place to source your next pair of shoes.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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