Costco Monitor Return Policy: Ultimate Guide

broken monitor (4)

Costco boasts a huge $152 billion per year turnover making it one of the most popular stores in the US.

They stock all manner of goods including electronics such as computer monitors, laptops, and TV’s.

Costco stocks a wide range of monitor computer screens including everything from ultrawide monitors from brands like LG and Samsung, right through to gaming screens such as those by MSI and Acer.

If you’ve recently purchased a monitor from Costco but are looking to return it then it’s important to familiarize yourself with their returns policy.

To help you there, we’ve examined Costco’s monitor returns policy in detail to bring you up to speed with what the returns window is, how to make a return, whether you need a receipt/packaging, and much more.

Keep reading to find out more…

What is Costco’s Monitor Returns Policy? The Short Answer

Costco’s return policy for monitors is 90 days from the date you receive the goods, whether purchased online or at their warehouse. Return your items to Costco within this period for a refund or replacement.

We’ll cover the further details of the policy below…

How to Return a Monitor to Costco

There are a number of reasons why you might want to return your monitor to Costco. For example:

  • You may be underwhelmed by its performance
  • It could be defective (stuck or dead pixels etc…)
  • Unwanted gift
  • You may have simply changed your mind about the product

Costco’s policy has you covered for pretty much all eventualities.

To make a return online:

  • Head over to your Costco account
  • Find your order and the returns section from the menu
  • Complete the form
  • Print the label off and stick it to the packaging
  • Take your monitor to the USPS drop-off

You can also have your item picked up but this is usually reserved for bigger items. We’d suggest heading over to Costco chat (see bottom right of screen) to discuss this with them.

Costco provides free return delivery with USPS so that should have you covered.

Alternatively, you can also make your return in-store.

Simply head over to your local Costco warehouse with the product and all the packaging/accessories and Costco can process your return that way.

customer service desk

Can I Return a Monitor to Costco Without a Receipt?

You should have no issue returning your monitor to Costco without a receipt.

Because it’s a membership-based store, all of your orders are easily traceable through your account. Simply return your monitor to your local warehouse with your membership card and/or the credit/debit card you paid on.

If you purchased your monitor online, again it should be very easy to make a return as you’ll have been emailed an invoice at the time of purchase which can also be found in your online account.

What About Packaging, Boxes, and Accessories

We find Costco to be a little more flexible than others when it comes to missing packaging and boxes but we’d recommend trying to return your monitor with the original boxes if possible.

In terms of accessories, you may have more of an issue if you’ve lost items such as the stand or power supply.

Head over to Costco chat to discuss this with them as they may charge you for the missing accessories (i.e. you’d receive a refund minus the cost of the missing items).

Related Article:
Costco Smartwatch Returns Policy

I am Outside the 90-Day Returns Window – What to Do?

Firstly, we’d suggest speaking to a member of Costco’s team at Costco chat as they may be able to offer some leniency, especially if the returns window has only just elapsed.

If your monitor has developed a fault after 90 days then you can turn to the warranty/guarantee.

Here are the warranty lengths for the brands of monitors Costco sells:

Brand Warranty
LG (see our LG dead pixel policy article)2 years
Samsung2 – 3 years
Acer3 years
MSI (see our MSI dead pixel policy article)2 years

However, bear in mind that you may need to deal with the manufacturer directly including returning your monitor to them for repairs or replacement.

Another option is to check your insurance policies.

Some home insurance policies now come with accidental damage, defective product protection, and even refund protection if you’re outside the retailer’s returns window.

The downside to using your insurance is that you’ll likely have to pay an excess and your premiums may increase at your next renewal.

A final option is to simply sell your monitor. You’ll likely even be able to sell it for parts if it’s completely unfixable.

Costco’s Monitor Returns Policy vs Competitors

We’ve looked at some of Costco’s main competitors to see how their policy measures up:

Competitor Returns Window
Dell30 days
Target30 days
Kohl’s180 days (reduced to 30 days for certain electronics)
Best Buy15 – 45 days (depending on membership status)
Walmart 30 days
Micro Center30 days
Amazon30 days

Costco’s 90-day returns policy is therefore one of the best around and is only beaten by Kohl’s policy but they don’t provide free returns like Costco.

Final Thoughts

Costco’s 90-day return window is one of the best on the market.

That coupled with their wide selection of monitors, free returns, and generally relaxed returns policy means it’s definitely a reasonable choice for your next computer screen purchase.

If you’re outside the 90-day window, remember you’ll always have the warranty to fall back on if your monitor develops a fault and it’s always worth checking your insurance policies as a last resort.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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