Costco Air Conditioner and Fan Return Policy: Complete Guide

air conditioner

Costco stocks a wide range of air conditioning units and fans including those from brands such as Hisense, MrCool, Danby, Dyson, Vornado, Lasko, LG, and Woozoo.

If you’ve purchased an air conditioner or fan from Costco but you’re underwhelmed with the performance or you’ve simply changed your mind, then you may be wondering what Costco’s returns policy is on this type of equipment.

To assist you with that, we’ve explored Costco’s policy in detail and will bring you full details as to what the returns window is, how to return your air conditioner or fan, whether you need a receipt, and much more.

Keep reading below to find out…

What is Costco’s Air Conditioner and Fan Returns Policy? In Short

Costco’s returns policy provides you with 90 days to return an air conditioner or fan from the date you received the goods. You can make your return for a full refund or replacement using their online process or by simply returning the product to one of their warehouses.

Does the Air Conditioner or Fan Need to be Defective or Broken to Make a Return to Costco?

You can return your air conditioner or fan to Costco for any number of reasons such as:

  • You’re underwhelmed with the performance (poor air circulation, underwhelming cooling, too audible etc…)
  • It’s surplus to requirements
  • It’s developed a fault or is defective
  • It’s an unwanted gift
  • It’s a mistaken order

Costco is extremely flexible when it comes to returns. You’re only likely to encounter problems if you make repeated returns and your Costco membership is flagged.

How to Return an Air Conditioner or Fan to Costco?

You can either return your unit to any of Costco’s warehouses or by using the online process.

You can find Costco’s nearest store using their warehouse locator.

To return the unit to the warehouse, simply take it along with your membership card and the packaging and accessories.

To return it using the online process you will need to:

  • Access your Costco account
  • Locate your order and the returns option
  • Complete the relevant steps
  • Print off the USPS returns label and attach it to your fan/air conditioning units packaging
  • Drop off at a designated USPS point

Costco’s USPS returns label provides free returns delivery.

You can also request a pickup for larger items – we’d suggest discussing this with Costco chat.

two girls using fan

Can I Return an Air Conditioner or Fan to Costco Without a Receipt?

If you purchased the product at one of Costco’s warehouses then simply return it to the warehouse with your membership card and Costco will be able to trace the sale that way even if you don’t have the receipt.

All orders are tracked through your membership card so there shouldn’t be any issue locating it.

If you ordered online you will have been sent an invoice to your email linked to your Costco account. You can either print that off and return your product to the warehouse or use the online returns process detailed above. You can also trace your order within your Costco account under the orders section.

If you don’t have your receipt/invoice or membership card then we’d suggest printing off your bank or credit card statement.

Can I Return an Air Conditioner or Fan to Costco Without Packaging, Box, and Accessories?

Costco is normally fairly lenient when it comes to returns without the box and packaging.

However, if you’re missing key components such as the remote control, fan guard, or wiring/power supply, you may have more of a problem and Costco may reduce your refund to account for the cost of the same.

We’d suggest speaking to Costco chat if you’re missing key accessories.

What Can I Do if 90 Days Have Expired? Will Costco Still Accept My Return?

The first thing to do is to speak to a member of staff using Costco chat. Explain the situation, and any extenuating circumstances and see if they can offer some flexibility.

You may find that they’re willing to extend the window, especially if it’s just expired.

If your fan or air conditioning unit has developed a fault outside Costco’s 90-day returns window then you should check the warranty of your product which should cover you for replacement parts, repair, replacement, or refund.

To help you with that we’ve found the warranty lengths for you for the main brands Costco sells:

BrandWarranty Length
MrCool5 years
Hisense 1 year for full parts (then variable up to 3 years)
Danby1 year for full parts (then variable up to 5 years)
Dyson2 years
Vornado3-10 years
Lasko1 year
LG3 years
Woozoo5 years

Another option is to seek a repair from an AC HVAC technician which is likely to cost you a few hundred dollars but can often be cheaper than replacing the entire unit.

Finally, you should also check any home insurance policies you have.

They often cover accidental damage, and defective items, and even provide refund cover in some instances.

The only downside is that you’re likely to see an increase in your premiums and you may need to pay an insurance excess if you claim.

How Does Costco’s Policy Hold up Against its Competitors?

If you’ve not yet purchased your fan or air conditioner it might be useful to see how Costco’s returns policy fairs against others in the retail industry.

To help you with that, we’ve examined the policies of Costco’s main competitors:

Competitor Returns Window
Walmart30 days
Best Buy15 – 45 days (45 days with membership)
Kohl’s180 days (reduced to 30 days for some electronics)
Target30 days

As you’ll note, only Kohl’s returns window beats Costco’s, and even then, Kohl’s returns window is reduced for certain brands.

Related Article:
Costco Vacuum Returns Policy
Costco Bed Returns Policy
Costco Plant Return Policy

Final Thoughts

Costco’s fan and air conditioning unit returns policy is one of the most generous on the market.

They’re also extremely flexible when it comes to their policy and offer free returns as standard.

While Costco can sometimes be a little more expensive than other places we find, their customer care and service is usually worth the premium.

You should note that Costco’s returns policy also includes other related items such as:

  • Dehumidifiers
  • Humidifiers &
  • Air purifiers

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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