Costco is a one-stop shop for pretty much everything you could ever need to buy for your home.
There’s no wonder it boasts a whopping $100 billion sales revenue per year as the fourth biggest big box store in the US.
Costco stock a wide variety of beds including everything from budget singles costing about $200, right up to premium queen-sized units costing over two grand.
If you’ve recently purchased a bed from Costco but are less than satisfied with it and are wondering what you need to do to make a return, this post has got you covered.
Getting savvy when it comes to things like returns can save you hundreds if not thousands of dollars every year. Returns policies vary greatly so it’s important to check what a company’s policy is before or after purchase.
To help you, we’ve examined Costco’s returns policy in detail and provided a step-by-step guide to help you make your return smooth sailing.
Keep reading to find out more…
What Is Costco’s Bed Return Policy? The Short Answer
Costco will let you return a bed at any point after purchase as part of the 100% satisfaction guarantee policy provided you don’t abuse your membership. This is the most flexible policy around and is class-leading in that respect.
This policy also applies to children’s beds like bunk beds and themed beds as well as cribs and cots.
Can I Still Return a Bed to Costco Without a Receipt?
Yes, you can still return your bed to Costco without a receipt, this isn’t a problem at all.
Costco is a membership-based company and they track the purchase of their members on their system.
If you don’t have your receipt, simply take your bed back to Costco and let them know your details and they should be able to track your order.
If you’ve ordered online then you can check your orders in the account section of your Costco online account.
You will also be able to track your orders at Costco from your email. They dispatch an invoice to your inbox after every purchase – simply search within your inbox and it should be there.
What About If the Bed is Open and the Packaging is Missing?
Again, this shouldn’t cause a problem when it comes to returning your bed.
Costco is extremely flexible and will usually take your return without issue.
Just return what packaging you have left and your order should be processed without a problem.
You’re really only likely to encounter a problem if key components of the bed are missing. For example, if half of the frame or drawers are missing from the unit.
How to Return a Bed to Costo?
You can return a bed to Costco either by taking it back to the store you purchased it from or by completing the online process.
if you take the item back to the store then simply present your membership card to the returns desk and your return will be processed there and then.
However, most people will probably opt to return a bed online given its bulky size and weight.
To do that you need to:
- Log into your Costco account
- Choose returns and orders from the drop-down menu
- Fill in the returns section
- Arrange for the item to be picked up (this is for large items like beds)
- Await pickup
When Will I See the Money Back in My Account?
The fastest way to get a refund is to take your bed straight back to the store.
Your card will then be refunded immediately and you’ll see the money back in your account as quickly as your bank can process the transaction.
If you use the online returns policy then this will take a bit longer and up to 14 days as time needs to be allowed for the pick-up and also for processing your return.
Can I Return My Bed to Costco Free of Charge?
Yes, Costco provides free pick up on all orders which is much better than companies such as Ikea which charge for this service as we found out when we looked at Ikea’s bed returns policy.
Costco also doesn’t charge a restocking fee or other administrative costs like some companies do.
Can I Return a Damage Bed To Costco?
Yes, you can return your bed if it’s damaged. For example, if it comes with a broken frame or a defect develops after purchase.
It’s unlikely that Costco would accept a broken bed if it’s clearly been abused or modified in some way but there’s no official policy document to check.
Costco’s general policy is that you can return beds at any point but this will certainly have limits and Costco will likely flag an issue if you start making lots of returns and it starts to look unnatural. We suspect this could put your membership in jeopardy and they might even cancel it if something looks amiss.
How Does Costco’s Bed Return Policy Compare
We’ve done some market research to look at some of Costco’s competitors’ return policies and here’s what we found:
|Walmart||Within 90 days of purchase|
|Wayfair||Within 100 days of purchase|
|Ikea||Within 365 days of purchase or 100 days if open|
|Amazon||Within 30 days of purchase|
While Ikea’s is clearly the best policy out of that bunch, it’s clear that Costco’s unlimited 100% satisfaction guarantee returns policy is class-leading and easily surpasses all of its competitors’ policies in how generous it is.
The generosity provided by Costco’s policy is in stark contrast to companies like Staples which only provide a 14-day returns window for furniture.
On top of that, Costco includes free returns and very quick processing times, making it the best policy we’ve seen for consumers.
Costco’s return policy for beds is the best we’ve seen and is pretty much unbeatable if you’re the type of consumer that is happy to return goods if they don’t meet your satisfaction.
With free delivery and returns on top and the fact that you don’t usually need a receipt to return your items, it really doesn’t get any better.
Remember that policy also applies to other nighttime products like bedding, mattresses, and beds and cribs for children/babies.