Curry’s PC World Laptop and Computer Returns Policy: Ultimate Guide

broken laptop

Curry’s PC World is one of the largest electronics retailers in the UK with a whopping £150m per year turnover.

It stocks a wide range of laptops and desktop computers including Sony, HP, Dell, Apple, Lenovo, Acer, and MSI units.

If you’re planning on purchasing a laptop or computer from Curry’s or have done so and want to return it; perhaps it’s developed a fault or the performance falls below what you expected, then you’ll want to know Curry’s returns policy.

To assist you with that, we’ve studied Curry’s laptop and PC return policy in detail and will bring you up to speed with the returns window, how to make a return, its no-receipt policy, and much more.

Keep reading to find out more…

What Is Curry’s PC World’s Laptop and Computer Returns Policy? The Short Answer

In short, if you’ve changed your mind you should return a laptop or desktop PC within 14 days of purchase if purchased online and within 21 days if purchased in-store. If the item is faulty this is extended to 30 days from purchase or delivery.

We’ll cover the details below in more detail…

How to Return My Laptop or Desktop PC to Currys PC World

You can either return your laptop/PC in-store (to any of their stores) or online using the DPD pickup service using this form.

As above, if purchased in-store, you should return your item within 21 days of purchase if you’ve simply changed your mind and don’t want the product. If purchased online this is shortened to 14 days.

If you want one of Curry’s delivery partners to pick your computer up then complete this form which should be done within 14 days if you’ve changed your mind or 30 days if there’s a fault with the product.

Speak to their handy webchat if you have any issues with your return.

Do Curry’s Offer Free Returns?

Yes, they provide free returns using DPD courier.

You will also be refunded any delivery charges for having the product delivered in most cases.

Does Curry’s PC World Require a Receipt to Return a Laptop/PC?

man with broken pc

Curry’s official no-receipt policy is that you do need a receipt to return a product to them.

However, they will also accept a sales invoice (this should have been emailed to you if you purchased it online) or a bank statement.

What About Packaging and Accessories?

Curry’s PC World stipulates that you should return your item with all packaging and accessories.

They state that the product should also be unused if you’ve purchased it in-store and you’ve changed your mind. Clearly, if you’re returning the products because it’s developed a fault then it’s expected that your laptop/PC will have been opened.

How Long Will it Take to Receive My Money Back?

It can take up to 14 days to process your refund but can depend on your bank or credit/debit card issuer and whether you return your item in the post by mail or in-store (the former will take longer).

If you haven’t received your money within 14 days then speak to webchat.

What to Do if Outside Curry’s PC World Returns Window?

If you’re outside of Curry’s returns window then you have a few options:

1. Check the warranty of the product in the case of laptops/PC’s that have developed faults. We’ve researched the warranty lengths for the main brands of laptops/PC’s Curry’s sell:

BrandWarranty Length
Apple 2 years
HP1 year
Dell1 year
Lenovo4 years
Sony2 years

You may need to return your laptop/PC to the manufacturer if you’re outside of Curry’s returns window;

2. Check your home insurance policy. Many policies come with refund protection, accidental damage, and fault cover;

3. Sell your laptop on:

  • Facebook Marketplace
  • eBay
  • Online Forums

Final Thoughts

Curry’s PC World returns policy is fairly standard across the market and is in line with what you’d expect at most stores.

If you’re outside the returns window then remember to check your warranty or guarantee if your product has developed a fault or insurance policies in the case of accidental damage or faults.

If you change your mind about a laptop/PC you’ve ordered on Curry’s website then you can simply refuse to accept the delivery when it arrives and you’ll be refunded within about 14 days.

Related Article:
Costco Laptop Returns Policy
Office Depot Laptop Returns Policy

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving complex quantum and large financial losses. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.



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