Kohl’s Vacuum Return Policy: Complete Guide


Kohl’s is one of the most popular stores in the US with a massive yearly turnover of around $20 billion.

They stock a wide variety of vacuum cleaners including those from the following brands:

  • Hoover
  • Bissell
  • Tineco
  • Dyson
  • Shark
  • Black & Decker
  • iRobot
  • Kenmore
  • Bobsweep

If you’ve purchased a vacuum from Kohl’s or are looking to purchase one in the future but need to return it, then it’s essential to check what Kohl’s returns policy is.

To help you with that, we’ve explored Kohl’s vacuum returns policy in detail to bring you up to speed with what the returns window is, how to make a return, what their no-receipt policy is, and much more.

We’ve even made a competitor comparison to see how Kohl’s vacuum return policy holds up within the market.

Keep reading to find out…

What is Kohl’s Vacuum Returns Policy: The Shower Answer

Kohl’s returns policy for vacuums is 180 days from the date of purchase, whether it was purchased in-store or online. However, you should note that this can be reduced to 30 days for “premium electronics” – a list of which can be found on Kohl’s website.

(However, at the time of writing this we couldn’t see any vacuums listed as “premium electronics”).

For further details about Kohl’s vacuum returns policy, keep reading below…

How to Return a Vacuum to Kohl’s?

If you purchased your vacuum in-store then you should return it to the store you purchased it from.

You can also return your vacuum in person to any of Kohl’s brick-and-mortar stores if it was purchased online.

However, you cannot return your vacuum purchased in-store using the online return mail process. You should simply return it to the store you purchased it from.

To return your vacuum online, you should print off the returns label and return it to the address stated on the form. You can also return your vacuum by printing the order invoice from your Kohl’s account.

To return your vacuum in-store, take along the product with all of its packaging and approach the desk with your receipt, invoice, or credit/debit card you paid with for a full refund or exchange.

Will it Cost Me to Return My Vacuum to Kohl’s?

We looked into this and couldn’t find a free postage sticker such as those provided under Best Buy’s vacuum returns policy so it’s likely you will need to pay for returns postage yourself.

Kohl’s returns policy also stipulates that any refund will be refunded less any delivery charges you paid.

What is Kohl’s No Receipt Policy for Vacuums?

Kohl’s policy on returning items with no receipt is that you may still return the product but you will receive a merchandise credit based on the lowest price of the product in the last 13 weeks. You will also need to bring a valid ID.

If you’re struggling to find your receipt then we’d recommend taking along the credit/debit card you paid on, a bank statement showing the payment leaving your account, or if you ordered online; your invoice which should have been emailed upon purchase to the email address linked to your Kohl’s account.

What About Packaging and Accessories: Do I Need to Return These to Kohl’s?

vacuum returns policy

Kohl’s official policy is to return your vacuum with all the original packaging and accessories.

In our experience, you should be fine if minor packaging is missing but things do get more complicated if accessories such as nozzles or chargers have been misplaced.

If you’re missing a key accessory then expect that Kohl’s will offer a refund but less the cost of the missing accessory.

How Long Will it Take for Kohl’s to Refund My Account When I Return a Vacuum?

If you return your vacuum in-store, then expect the return to be processed there and then and to receive a refund straight away (although this may be delayed slightly depending on your bank or card issuer).

If you return your item by mail using the online process, expect to receive your refund within about 14 business days.

This is because Kohl’s need time to receive the item, check to make sure the product has been returned with all the accessories etc.., to check the fault (if that’s the reason for return), and issue the refund.

What to Do if You Are Outside the 180-Day Returns Window?

Try to Extend the Window

If the 180-day returns window has only just expired then contact Kohl’s to see if there is any wiggle room to extend the window slightly.

Invariably, we find that many stores will extend the window slightly, especially if it’s only just expired. Speak to a manager or someone high up to get the best results.

Claim Off the Warranty

If you’re outside the 180-day window but your vacuum develops a fault or defect, then you could seek a refund, repair, or replacement using the manufacturer’s warranty.

We’ve researched the warranty lengths provided by the manufacturers of the vacuums Kohl’s sells:

vacuum warranties

Claim Off Your Insurance

A final option is to check your home insurance policy which will sometimes cover for accidental damage or if products you’ve purchased developed a fault.

Some policies even offer refund protection to refund you if you’re outside the returns window.

How Does Kohl’s Vacuum Return Policy Compare?

We’ve analyzed some of Kohl’s main competitors to see how their vacuum returns policies compare.

This is what we found:

Competitor Returns Window
Walmart90 days from purchase
Target90 days from purchase
Costco90 days from receipt
Kroger30 days from purchase
Best Buy 15 days from receipt

On the basis of this data, Kohl’s returns window length is extremely generous and double that of most of its other competitors and over 10 times the length of Best Buy’s policy.

Final Thoughts

Kohl’s 180-day vacuum returns policy is class-leading and much more generous than most of its competitors.

However, it is let down slightly in other areas; for example, they don’t provide free returns delivery when making a return like many of their competitors but the length of the returns window is usually the key factor for most people anyway, and for that, Kohl’s is the best in the business.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

Leave a Comment