Kroger is now the number one most popular store in the US with a whopping $150 billion annual revenue.
This grocery store stocks everything you could ever need including a great range of diapers from brands such as:
- Pampers
- Huggies and
- The Honest Company
If you’ve recently purchased diapers from Kroger but are underwhelmed by their quality or need a different size, then you’ll be wanting to make a return.
Like most major grocery stores, Kroger has a limited returns window in which to return items. To help you with that we’ve looked at what their returns window is, how to return diapers, whether you need a receipt, and much more.
Let’s dive in…
What is Kroger’s Diaper Return Policy? In Short
In short, you can return diapers to Kroger up to 30 days after purchase for a full refund or exchange whether you purchased in-store or online.
You can return diapers for all manners of reasons such as:
- If they’re defective (leak, split or cause irritation etc…)
- Wrong orders
- Changed your mind
- Unwanted gifts
- Wrong size
Can You Return Open and Used Diapers to Kroger?
There’s nothing within Kroger’s official policy that stops you from returning opened or used products to them.
However, we’d refrain from returning them unless there’s some genuine issue such as they don’t fit, them being defective, or causing irritation.
Stick by those rules and Kroger will probably happily accept your return within the 30 days window.
If it’s clear you’re opening them, using a few, and making repeated returns then Kroger may refuse your return or worse.
How to Return Diapers to Kroger
The most popular way of returning diapers to Kroger is to simply return them to the shop where you purchased them. You can also return them to other Kroger branches.
Returning them in-store is the fasted way to secure a refund or exchange as it will be processed there and then and a refund made via whatever method of payment you originally used.
You can also return diapers using the online process if you purchased them online.
Simply log in to your account (either on the app or website), find your order from the list of previous orders, and follow the instructions.
You will then need to print off the pre-paid returns label and post the diapers back to Kroger.
Does Kroger Provide Free Returns?
Kroger even provides free returns with a pre-paid returns label so there are no return shipping fees.
Moreover, there is also no restocking fee or other penalty.
What is Kroger’s No Receipt Policy on Diapers?
Kroger’s no-receipt policy depends on the value of the item.
For items worth over $10, they will provide you with a Kroger Family of Store gift card to use in-store.
For items worth under $10, Kroger will provide you with a cash refund (this should cover most diaper packs unless you’ve purchased numerous packs).
What to Do Outside the 30-Day Window?
If you’re already outside the 30-day window, you shouldn’t just give up.
There are a few options:
- If the window has only just lapsed, we’d recommend still taking the diapers back to Kroger. There will probably be some flexibility in certain circumstances. Ask to speak to a manager and explain your situation;
- If the diapers appear defective outside the 30-day window, again we’d recommend returning them in-store and explaining your situation. They should still replace/exchange them;
- You could sell them on mum and baby forums or on websites like eBay;
- Another option is to donate them to the local food bank or charity.
How Does Kroger’s Return Policy Compare to the Competition?
We have done a handy comparison to see how Kroger’s policy measures up next to some other big players in the diaper seller market.
Let’s see what we found:
Final Thoughts
In summary, Kroger offers a very modest and ungenerous 30-day returns window when it comes to returning diapers.
This is one of the shortest we’ve seen out of the competition we examined.
However, they do provide free returns and are generally quite flexible whenever we’ve had to return things to them.
Costco is clearly the place to source diapers if you’re worried you may need to return them. They allow returns at any point as part of their 100% satisfaction guarantee promise. And you don’t actually need to be a member to buy diapers from Costco.com.
