As one of the US’s most popular stores, Costco now stocks pretty much every product you could ever hope to buy including a selection of jewelry items such as:
- Necklaces
- Bracelets
- Rings
- Watches and
- Earrings
If you’ve purchased jewelry from Costco but what to make a return; perhaps it doesn’t fit, you’re not happy with the quality or it’s defective, then it’s worth getting up to speed with their returns policy to make sure you don’t miss out on a refund or exchange.
To help you there, we’ve analyzed how long you’ll get to make a return, how to return, how long it will take to receive a refund, and much more…
What is Costco’s Jewelry Return Policy? The Short Answer
Jewelry sold at Costco is generally covered by their 100% satisfaction guarantee policy which allows you to return it to them at any time for a full refund or exchange.
This means you can return jewelry items to them for all manner of reasons such as:
- If the item doesn’t fit
- If you’re not happy with the aesthetics or performance
- If it’s a duplicate order
- Mistaken orders
- If you’ve seen the same item cheaper elsewhere
- If it’s an unwanted gift
Almost any reason is acceptable.
You can also return jewelry after it’s been worn.
However, Costco does stipulate that for jewelry items with a diamond of 1.00 carat or larger the customer must present all original paperwork when making a return.
This is usually the IGI and/or GIA certificates.
Costco will then examine the jewelry to make sure it’s authentic and confirm this to you within 48 hours before issuing you a refund/exchange.
You should note that smartwatches fall outside this policy and the returns window is reduced to 90 days from receipt.
How to Return Jewelry to Costco
The easiest and fastest way to return jewelry to Costco is to take it to any of Costco’s stores. You can find your local store using the warehouse locator.
They also provide an online returns method but this is expressly excluded for jewelry items.
Instead, for jewelry items, Costco asks that you contact them directly to arrange pickup. You can do this by going to Costco.com and selecting contacting us on the left of the screen.
You will need the following information available when making a return online:
- Your name
- Order confirmation number
- Phone number
- The reason for your return
- Whether or not the credit card used for the order is still active for the refund
Costco will then arrange a pickup with UPS and your jewelry will be delivered to a Costco gemologist for them to check that your return is authentic.
Related Article:
Do You Tip a Jeweler?
Does it Cost to Return Jewelry to Costco?
No, Costco provides completely free returns delivery on all orders with UPS.
They also don’t charge a restocking fee like in some stores.
They even refund your original postage costs if you paid for delivery when you first ordered the item.
Related Post:
Costco Sunglasses Return Policy
How Long Will it Take to Get a Refund for Jewelry Returned to Costco?
The fastest way to secure a refund is to take the jewelry back to a Costco store.
However, they will still need time to inspect it and refunds can still take up to 14 days.
If you return the jewelry using the UPS pickup service, then expect to wait up to 28 days for a full refund as they need 14 days for one of their gemologists to examine it and then time to issue you with a refund.
Your mileage may vary depending on quickly your bank/card issuer is at issuing refunds.
How Does Costco’s Jewelry Returns Policy Hold Up?
We’ve had a look at the market to see how others stores deal with jewelry returns.
We found the following:
Final Thoughts
In summary, Costco provides one of the best return policies around for jewelry and is only really matched by Nordstrom which also allows returns at any time.
On the downside, Costco doesn’t have a great selection and isn’t really known for its being a first stop for jewelry/
However, if you want free, convenient, any-time returns, then Costco is the ideal place to secure your next piece of bling.
