Macy’s Jewelry Return Policy: Ultimate Guide


Macy’s is one of the most popular stores in the US, stocking a great selection of fashion items including luxury jewelry including:

  • Designer watches
  • Rings
  • Bracelets
  • Necklaces and
  • Earrings

If you’ve purchased jewelry from Macy’s but are looking to return it; perhaps it doesn’t fit, you’re not happy with the aesthetics or you’ve simply changed your mind, then you’ll only have a limited return window in which to seek a refund or exchange.

To help you there, we’ve covered how long the return window is, how to make a return, how long it will take for a refund, and much more.

Let’s dive in…

What is Macy’s Jewelry Return Policy? The Short Answer

In short, you have 30 days from purchase to return jewelry to Macy’s for a full refund or exchange. However, special orders that have been altered to fit cannot be returned.


You should note that all Apple products must be returned to Macy’s within 14 days of purchase including Apple watches. Apple products can only be returned to Macy’s stores selling Apple products

apple logo

You are permitted to return the jewelry for all manner of reasons such as:

  • If it doesn’t fit
  • If you’ve changed your mind
  • If the item is defective
  • If you’re not happy with the aesthetics or performance
  • Duplicate orders
  • Mistaken orders

How To Return Jewelry to Macy’s

If you purchased jewelry such as a watch or ring in-store, then you can only return it to the store. You cannot utilize the mail-in process.

If you purchased the items on Macy’s website then you use either the mail-in returns process or return the product to any of Macy’s brick-and-mortar stores.

To initiate the mail-in returns process, head to Start A Return where you can either log in to start the return or use your order number and email or phone number.

You will then be given the option to print the return slips with the pre-paid return label.

You can then attach the return label to your jewelry and return it via your local UPS’ drop-off location.

You should note that for Pandora jewelry, you must return it in-store to a Pandora Shop located in a Macy’s department store.

Does it Cost to Return Jewelry to Macy’s?

In short, the answer is that it shouldn’t cost you anything to return your item.

Macy’s does not charge a restocking fee and return postage is provided free with UPS.

However, they do not refund your initial postage fees from when you bought the product.

Do I Need a Receipt to Return Jewelry to Macy’s?

woman wearing jewelry

Macy’s stipulates that you can return jewelry to them without a receipt but you will only be refunded with a store credit to use in-store at a Macy’s branch.

If you ordered online then you will have received a receipt to your registered email. Macy’s can also track down your purchase using your credit/debit card.

If you do have a receipt then the card you originally used to make the purchase will be refunded.

If you have a gift receipt then you will be refunded in store credits rather than cash.

How Long Will it Take to Get a Refund After Return Jewelry?

Macy’s says to allow up to 14 days from them receiving the items as they need to do extra checks when receiving back jewelry.

It will therefore take around 21-28 business days to receive the money back in your account as you need to allow for return shipping times in addition to the 14 days for them to process the return.

However, timings may vary depending on how fast your credit card or bank is at processing refunds.

How Does Macy’s Jewelry Return Policy Compare?

We’ve had a look at some of Macy’s competitors to see how their returns policies stack up in comparison.

Here’s what we found:

StoreReturn Window
Walmart90 days
CostcoReturn any time 100% satisfaction guarantee (reduced to 90 days for smartwatches)
Amazon30 days
NordstromReturn any time
Target90 days

Final Thoughts

Macy’s offers a paltry 30 days to return most jewelry items to them from the date of purchase which should be enough for most people but it’s hardly the best out there.

This is extended to 30 days from the event if you order jewelry as part of a gift registry.

However, Macy’s does offer free returns on all of its jewelry items, albeit for certain lines you will need to return them in-store (Pandora for example).

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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