Costco’s Furniture Returns Policy: Complete Guide

costco sofa

Costco stocks pretty much any product you could ever want; whether that be food, electronics, cosmetics, and even furniture.

Their furniture selection is now huge with well over a thousand items on sale both online and at its warehouses.

If you’ve purchased a piece of furniture from Costco such as a:

  • Couch
  • Desk
  • Table
  • Rug
  • Chair
    etc…

But you’re not happy with your purchase; perhaps it’s the wrong size, or the wrong fit, you’re not happy with the material or you ordered by mistake, you might be wondering what their returns policy is and how to make a return.

To assist you there, we will cover what Costco’s returns window is, how to make a return, when to expect a refund, and much more.

Keep reading to find out…

What is Costco’s Furniture Returns Policy? The Short Answer

In short, Costco allows you to return furniture for a full refund of the purchase price at any time as part of its 100% satisfaction guarantee policy. You can return your furniture even after it’s been used or if you bought it long ago.

This means you can return furniture items if:

  • You ordered by mistake
  • You received duplicate items
  • You’re not happy with the aesthetics, material, or shape
  • You changed your mind
  • It’s an unwanted gift
  • You found it cheaper elsewhere
  • It’s defective

Pretty much any reason will do.

There are even stories of people returning products 15 years after purchase and receiving a refund when the item stopped working.

Does this mean you can return furniture items carte blanche without repercussions?

Not really!

If you make a habit of buying items, using them for a period, and returning them for a refund, this is likely to get your Costco membership flagged and suspended.

As generous as Costco’s returns policy may be, don’t take the proverbial and you should be fine.

We advise utilizing Costco’s returns policy sensibly and only when necessary, otherwise, they’ll just end up changing it and everyone loses out.

How to Return Furniture to Costco

For items purchased in-store at one of Costco’s warehouses, you should return them in-store by approaching the returns counter.

 Use the Costco store locator to find your local store.

For items purchased online at Costco.com, you can either return them in-store or by using the online returns process.

The online returns process is as follows:

  • Log in to your Costco account 
  • Choose orders and returns
  • Select return
  • Print off the label they provide
  • Drop your furniture at your nearest USPS drop-off point or arrange for Costco to pick up your items (this is usually reserved for bigger items such as furniture)

Does it Cost to Return Furniture to Costco?

costco furnishing

It shouldn’t cost you a dime to return your furniture to Costco.

They provide completely free USPS returns delivery and there is no restocking fee to pay like at some stores.

Moreover, you’ll also be refunded any delivery charges and handling fees you paid as well as the cost of the furniture you purchased.

Related Article:
Costco Bed Returns Policy

Do You Need a Receipt and Packaging to Return Furniture to Costco?

You shouldn’t need a receipt to return furniture to Costco.

For items purchased in-store, simply take along your membership card and your return should be processed there and then. However, we have heard of some Costco’s refusing returns without their membership card so we’d advise taking it along even if you have an invoice or receipt.

For online orders where you don’t need a membership to purchase furniture, your order will be logged on your Costco online account under your purchase history and you will have also been emailed an invoice to your account upon purchase.

Therefore, you should have no trouble initiating a return even if you ordered online and even if you aren’t a membership holder.

Costco does ask that you return furniture in its original packaging but they are fairly relaxed when it comes to this.

The only time you might have a problem is if you’ve lost key accessories such as pillows for example. We’d suggest speaking to someone using Costco chat function (bottom right) if you’ve lost parts or accessories.

Related Article:
Should You Tip Costco Furniture Delivery?

How Long Will it Take to Get a Refund from Costco?

In our experience, allow up to 14 days if you return your items using the online returns process as Costco needs time to await your return, check it and issue the refund.

If you returned your furniture in-store then your return should be processed there and then but there can still be a slight delay depending on your credit or debit card provider.

However, we normally see the money back into account within the week.

How Does Costco’s Furniture Returns Policy Hold Up to Competitors?

If you’ve not yet bought your new furniture but are thinking of doing so, perhaps from a competitor, it might be worth taking a look to see how the competition holds up compared to Costco.

We’ve pulled up the various policies from 5 competitors which are as follows:

CompetitorReturns Window
Amazon30 days
Walmart 90 days
Wayfair30 days
Pottery Barn30 days
Bob’s Discount30 days

As you can see, Costco’s returns policy is easily the best with nothing else coming close.

Most companies offer only a measly 30 days which really limits you if you’re the type of person who likes to sleep on things before you decide whether you like them or not.

Related Article:
Costco Tire Return Policy

Final Thoughts

With an ever-growing stock of furniture items, Costco is the ideal place to secure your next couch, cabinet, or rug.

Its 100% satisfaction guarantee promise, gives you peace of mind that you can return your purchase at pretty much any point in time for a full refund.

Nothing comes close to this level of security and that’s why we love recommending Costco wherever we can.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.



-Chief Editor and Founder

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