Costco Underwear Return Policy: Full Guide


Costco stocks an excellent selection of clothing including a good selection of underwear from brands such as:

  • Calvin Klein
  • Puma
  • Timberland
  • Felina
  • Maidenform
  • 32 degrees and
  • Champion

If you’ve purchased underwear from Costco but are looking to make a return; perhaps it’s poor fitting, has developed a fault, or is an unwanted gift, then you’ll need to get up to speed with Costco’s return policy.

Most stores have a limited timeframe in which you can make a return so it’s important to act quickly if you want to secure a refund or exchange.

To assist there, we’ve looked at how long you’ll have to make a return, how to return underwear, whether Costco will accept worn underwear, and much more.

Let’s take a look…

What is Costco’s Underwear Return Policy? The Short Answer

In short, you can return underwear to Costco at any time after purchase for a full refund or exchange as part of Costco’s 100% satisfaction guarantee promise.

This means you can return underwear if:

  • It doesn’t fit
  • It’s an unwanted gift
  • It was ordered by mistake
  • Duplicate orders
  • You’ve changed your mind
  • It’s defective

Pretty much any reason will do.

Can I Return Used and Worn Underwear to Costco?

Many stores won’t accept underwear as a matter of policy.

I mean, who wants to receive back a worn pair of briefs?

However, luckily Costco doesn’t mind you returning worn clothing and you can actually return underwear after it’s been worn many times.

Costco’s return policy is notoriously flexible and their 100% satisfaction guarantee means there’s no time limit on when you can make a return.

The key thing is to not abuse the policy. If you’re wearing socks for 6 months and returning them for a refund each time, this is likely to lead to your membership being flagged and even suspended.

Our advice is to use Costco’s generous returns policy when you genuinely need to and to refrain from making repeated returns if you don’t really need to.

Related Article:
Costco Shoe Return Policy

How to Return Underwear the Costco?

 picture of briefs

Simply taking the underwear back to the Costco warehouse where you purchased it is the fastest way to get a refund or make an exchange. You can return underwear to any of Costco’s branches and not just the one where you purchased it.

You can also return underwear purchased on to any of the brick-and-mortar stores.

The other option if you purchased the underwear on is to use the online returns procedure:

  • Log in to your  Costco account
  • Go to the orders and returns section
  • Complete the steps required when prompted
  • Print off the returns label from USPS and drop the underwear at your nearest USPS drop-off point

The thing we love about Costco is that they also don’t charge you to return anything.

The returns label is pre-paid by USPS and there is no restocking fee. They even refund your original delivery charges and handling fees if you paid any.

Do I Need a Receipt to Return Underwear to Costco?

If you purchased the underwear in-store then the purchase will be tracked through your membership card so you don’t need a receipt.

If you purchased online without being a member then you can initiate the only returns process through your account (see above) or print off the invoice you were emailed at the point of purchase and take that to Costco’s warehouse.

In summary, therefore, you don’t need a receipt.

How Long Will it Take for Costo to Refund Me for Underwear?

The fastest way to secure a refund is to take the underwear back to your local Costco warehouse.

Remember you can return it to any warehouse you like even if you purchased it online at

If you return the underwear to one of the warehouse, the refund will be processed right there and then. Expect to wait a couple of days to see it back in your account depending on who you bank with/issued you your credit/debit card.

If you return using the online returns process, expect to wait about 10-14 business days before your return is processed and a few more days for the money to appear back in your account.

How Does Costco’s Underwear Return Policy Measure Up to the Competition?

StoreReturns Window
Walmart90 days
NordstromReturn any time
Macy’s90 days
Amazon30 days

Final Thoughts

Costco’s 100% satisfaction guarantee promise on underwear is pretty hard to beat with only Nordstrom matching it out of the competitors we looked at.

Together with free returns, no re-stocking fees, and a full refund of all charges, Costco’s policy is pretty much the best out there. It’s just a shame they don’t have a great selection of underwear in stock to choose from

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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