Amazon Exercise Equipment Return Policy: Ultimate Guide


As one of the biggest online retailers in the world, Amazon stocks everything you could possibly need to get into shape, including a wide range of exercise bikes, rowing machines, treadmills, weights, and exercise apparel from all the major brands.

If you’ve bought exercise equipment or fitness clothing from Amazon but are thinking of making a return, it’s important to get up to speed quickly with their return policy.

Most companies, including Amazon, have a limited returns window in which you can return goods for an exchange or refund.

To bring you up to scratch with Amazon’s return policy for exercise equipment, we’ve looked at how long you’ll get to make a return, how to initiate a return, whether Amazon will accept used equipment, and much more.

Keep reading to find out…

What is Amazon’s Return Policy on Exercise Equipment? The Short Answer

In short, you’ll have 30 days from receipt to return exercise equipment to Amazon for a full refund or exchange. Amazon allows you to return exercise equipment to them for many different reasons.

You can return it if:

  • It’s defective or faulty
  • It doesn’t fit or work as you thought it would
  • It was ordered by mistake
  • An unwanted gift
  • You’ve changed your mind
  • Duplicate order

In other words, almost any reason will do.

This policy applies across the board whether it be for:

  • Bulky equipment like exercise bikes, rowing machines, or weight machines
  • Clothes and footwear
  • Exercise watches
  • Small or lightweight exercise equipment like mats, small dumbells, skipping ropes, or water bottles

Can You Return Used Exercise Equipment to Amazon?

Amazon’s official policy is to return exercise equipment in “like new” condition but this doesn’t prevent you from trying it before returning it.

Provided you don’t send it back with clear signs of misuse, modification, or damage, then Amazon should accept your return.

There will be occasions when people will need to try the equipment before deciding whether to return it, for example, if they find out it’s defective, doesn’t fit, or isn’t what they thought it was, so it wouldn’t make sense to debar people from making returns after light use.

How to Return Exercise Equipment to Amazon

You can only return exercise equipment to Amazon using their online returns process.

There is no way to drop it off back at their warehouse.

To initiate the online returns process do the following:

  1. Log in to your account
  2. Go to your Orders section
  3. Find the equipment in your recent orders
  4. Choose the reason for return from the menu
  5. Choose the method you would like to use to return the equipment
  6. Print the returns label off and include it with your return
  7. Drop the goods at your local Amazon drop-off point or place them in the mail. For bigger, bulkier items you can direct a courier to pick them up

Will It Cost to Return Exercise Equipment to Amazon?

Amazon generally provides at least one free returns delivery option for items under 50lb in weight. However, if your item is above that weight, you will be informed when you initiate the return as to whether you’ll need to pay anything.

However, there are no re-stocking fees like some companies charge.

Do You Need the Packaging and Accessories to Return Exercise Equipment to Amazon?

exercise equipment

If you have lost minor packaging then you should still be able to make a return to Amazon.

However, if you have misplaced key accessories such as weights, components, or manuals then you may have more of a problem and Amazon does reserve the right to refuse your return if key parts are missing.

Our advice is to speak to someone over at  Amazon’s help center if you are missing key components. Put them in the picture as the last thing you want is for your return to be refused when it arrives back at Amazon’s warehouse which would mean not receiving a refund and you would need to arrange for the goods to be picked up or delivered to you at your cost.

What to Do Outside the 30 Days

If the 30-day window has already lapsed, we’d recommend contacting Amazon using Amazon’s help center and explaining your situation. They may be able to extend the window slightly especially if you have extenuating circumstances.

If your exercise equipment has developed a fault, then you should also raise this with Amazon’s help center as in our experience they will often process a return well beyond the 30-day returns window where products have developed faults. In most cases, they will ship you a replacement.

The other option is to rely on the product’s warranty if a fault has developed within the warranty period. Most exercise equipment comes with a minimum 12-month warranty and this can extend up to 10 years depending on the brand. This often allows for replacement, repair, or refund.

A few options include:

  • Selling the equipment on sites like eBay, Facebook Market Place or online forums;
  • Having the equipment repaired which can still often be cost-effective for exercise equipment;
  • Claim from your home insurance where your equipment has developed a fault or there is accidental damage to it.

How Does Amazon’s Exercise Equipment Returns Policy Hold Up?

We’ve looked at the market to see how Amazon’s returns policy measures up compared to the competition.

Here’s what we found:

CompetitorReturns Policy
Costco100% satisfaction (return any time)
Walmart90 days
Best Buy15 – 60 days (60 days for members)
Target90 days

Final Thoughts

Amazon’s 30-day returns policy for exercise equipment is fairly underwhelming and the second least generous next to Best Buy amongst the competition.

However, Amazon has an excellent stock of exercise equipment, free delivery, and free returns for most items which makes it a great place to shop even if the returns window is on the stingy side.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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