Ikea now stocks a wide variety of mattresses and mattress-related products including everything from spring and memory foam mattresses, right through to mattress toppers and mattresses for cribs.
But what if you’ve purchased a mattress from Ikea but want to return it for a refund or replacement? Perhaps it’s providing a less-than-satisfactory night’s sleep or you’ve simply changed your mind about your purchase.
Mattress return policies vary from store to store and are sometimes shorter than returns policies for other goods because, let’s face it, who wants to sleep on a used and dirty mattress?
With that in mind, we’ve looked into Ikea’s mattress returns policy in detail and have set out our findings below. We’ve also looked at their returns policy for toppers, mattress covers, and pillow protectors.
Ikea Mattress Return Policy: In Short
Ikea allows you to return a used mattress for up to 90 days as part of their “try it at home for 90 days policy” which allows you to replace your mattress within that timeframe providing it isn’t marked, damaged, or dirty. However, this doesn’t apply to bed bases, slats, or toppers and it only allows you to replace your mattress not secure a refund.
However, the window is extended up to 365 for mattresses that have not been used and remain in their packaging which means that provided you haven’t opened it you can still secure a refund or exchange for up to 365 days.
We reached out to our local Ikea store to clarify this point which isn’t all that clear on their website or within their policy.
Ikea also provides free collection of the old and delivery of your new mattress as part of their “try it at home for 90 days policy”.
For beds check our article: Ikea’s Bed Return Policy: Ultimate Guide
How to Return a Mattress to Ikea
You can either take the mattress to your local Ikea or you can arrange for their truck pickup service to collect the item by contacting 888-888-453 (although at the time of writing this, this service does not appear to be operating).
In order to return an item in-store, you should visit the exchanges and returns section of your store and approach the desk to discuss your return.
To return smaller items through the mail then you should print off the Ikea return slip and return it to your nearest store.
How Long Will My Ikea Mattress Return Take to Be Processed?
If you’re returning the item by mail or in-store then Ikea states that you should allow 7-10 business days to receive your refund from the date they receive the product.
You should note that refunds will be provided in the same payment form you purchased the mattress with (i.e. if you bought on card, that same card will be refunded).
Will Ikea Accept a Returned Dirty or Stained Mattress?
We checked Ikea’s returns policy and they will not accept any item that is found to be dirty, stained, or damaged.
Nor will they accept any mattress that has been modified in any way.
However, should the mattress be damaged through normal use (e.g. a broken spring) then you should have no issue securing a refund or replacement from them.
Will I Need a Receipt to Return a Mattress to Ikea?
Yes, you should return the product with your receipt and a valid government ID. If you don’t have a receipt then try and locate your order number.
Ikea will retain your ID on their database for any other returns that you make. They likely do this to ensure that you’re not making excessive returns to them (i.e. using the product for a few months and then returning it for a refund).
If you don’t have a receipt then we recommend doing the following:
- Check your email for any online invoice or receipt or other proof of purchase
- Take a copy of your bank statement
Can I Return an Ikea Mattress for a Replacement?
Yes, you can return your Ikea mattress within 90 days of purchase for a replacement even if you’ve used it.
This is handy if you’ve slept on the mattress but have found it uncomfortable, too small, or ill-fitting.
This is extended to 365 for unused mattresses still in their packaging in which case you can also secure a full refund if you’d prefer.
What to Do If You’re Outside the Returns Window?
If you are just outside the returns window then we advise speaking to a manager or someone in a senior position.
Often, stores will have some flexibility on their returns policy, especially if you are only outside the window of return for a short period.
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What is Ikea’s Guarantee/Warranty on Mattresses?
We checked this out and can confirm that a mattress purchased from Ikea comes with a 10-year guarantee from the date of purchase.
However, you will need to have the original receipt or order number.
Ikea’s 10-year mattress guarantee only covers defects in the fabric and structure of the mattress such as:
- Faulty or broken springs
- Misshaping such as sagging
- Broken fabric
However, the guarantee doesn’t cover mattress pads, sofa bed mattresses, or children’s mattresses.
Ikea’s mattress guarantee also doesn’t cover:
- Mattresses that have been used, installed or stored incorrectly
- Mattresses that have been altered or modified
- Mattresses that have been cleaned using the wrong cleaning products
- Normal wear and tear such as stains, scratches, cuts or damage caused by accidents
- Mattresses that have been used outside or in a humid environment
What About Ikea’s Return Policy for Toppers, Mattress Covers, and Pillow protectors?
The policy for these items is 12 months if they are unused and unopened and 180 days if opened.
Again, if the item has been damaged by you (i.e. isn’t faulty) or is stained or dirty then you may face more difficulty returning it.
How Does Ikea’s Mattress Returns Policy Hold Up?
We’ve had a look at some of Ikea’s competitors’ mattress returns policies to see how Ikea fares in comparison.
|Within 90 days of purchase provided it’s unused
|No set return window
|Within 30 days of purchase
|Within 90 days of purchase
As you will note, Ikea’s “used” return policy is fairly competitive and was only beaten by Costco which doesn’t appear to have any set policy on when a mattress should be returned to them.
Ikea’s policy is one of the best around for mattresses that are unused and remain in their packaging as they allow an awesome 365 days for such returns (it’s just a shame that won’t apply to most people who are unlikely to have not opened their mattress after such a long time).
Ikea offers an extremely generous returns policy on its mattresses which beats most other stores’ policies within the industry.
They also confirm that the collection and delivery of the replacement mattress is free which is a great addition to an already generous policy.
If you’re just outside of the 90-day return window then it still may be worth reaching out to Ikea to see if they can offer some flexibility on your return but remember this is extended to 365 days anyway for unused mattresses in their original packaging.
If not, then remember that Ikea mattresses generally come with a 10-year guarantee for mattresses that develop a fault.