Amazon Watch Returns Policy (inc smartwatches): Ultimate Guide


As the biggest online retailer in the world, Amazon stocks pretty much every product under the sun including a fantastic array of watches and smartwatches.

They have a wide selection including everything from classics such as Citizen, Seiko, and Timex, right through the designer timepieces by Michael Kors, Versace, and many more. They also stock all the main brands of smartwatches including Apple, Samsung, Fitbit, and Garmin.

If you’ve ordered a watch from Amazon but want to make a return, you might be wondering what their returns policy is.

To assist you, we’ve examined their returns policy in detail and will bring you up to speed with what their returns window is, how to make a return, how much it will cost you and we’ve even compared their returns policy to other popular stores.

Keep reading to find out more…

What is Amazon’s Watch Returns Policy? The Short Answer

You can return a watch to Amazon for a full refund or exchange provided you return it within 30 days of receiving it. You should make your return with the packaging, box, and accessories.

You can return a watch to Amazon for many reasons including:

  • If it’s been ordered by mistake
  • If it’s defective
  • An unwanted gift
  • If you’re not happy with the performance or aesthetics

Amazon provides a full list of reasons for you to choose from:

What is the Amazon Returns Policy for Smartwatches like Apple, Samsung, Fitbit, and Garmin?

Unlike some stores such as Costco and Target which reduce their returns windows for smartwatches, Amazon’s returns policy is still 30 days whether it’s an analog, digital, or smartwatch.

This does add a degree of predictability and certainty so you know where you are.

Related Article:
Amazon PC Parts Returns Policy

How to Return Your Watch to Amazon

Returning a watch to Amazon can only be done using their online process but it is really simple.

Just do this:

  1. Go to your Amazon account
  2. Head to the orders and returns section in the top corner on desktop (on the mobile app find your orders and select returns)
  3. Choose the option to return or replace (if on mobile just click the product in your list of recent purchases)
  4. Pick an option from the menu (we’ve posted a screenshot of it above) as to why you want to return the product
  5. Complete the details confirming why you want to make a return
  6. Select your preferred return method
  7. Print the return label and include it with your watch

Amazon returns come with at least one free option so you won’t usually have to pay anything for return postage.

How Long Do Amazon Watch Returns Take for Refund?

broken smartwatch

Amazon advises that you wait up to 14 days for the money to appear back in your account depending on how fast your bank is.

Amazon needs time to receive your returned watch, to check it, and then issue the refund.

Your refund will be issued to the same card you paid on.

I Am Outside Amazon’s 30-day Returns Window What Can I Do?

Even if you’re outside the returns window, you will still have some options.

Firstly, if you’re just outside the window, we’d recommend speaking to someone at Amazon’s help center as they may be able to extend the window, especially if you’ve only just exceeded it.

If your watch has developed a fault, then you should check the guarantee and make a claim against that. Here is a breakdown of some of the warranties provided by the main brands:

BrandWarranty length
Apple Watch1 year
Citizen2 years
Samsung Watch2 years
Fitbit1 year
Garmin1 year

A final option is to claim off your insurance policy. Many home insurance policies cover accidental damage, and fault coverage and even offer refund protection.

How Does Amazon’s Watch Return Policy Compare?

If you’re still on the fence about whether to buy your next watch from Amazon, it might be worth checking out what its competitors’ returns policies are.

We’ve pulled up the data:

CompetitorReturns Policy
Walmart90 days (reduced to 30 for smartwatches)
Best Buy15 days (extended to 60 for premium members)
90 days (reduced to 15 days for Apple watches and 30 days for other smartwatches)
Costco100% satisfaction guarantee for analog and digital watches (reduced to 90 days for smartwatches)

Amazon’s returns policy is fairly short and nowhere near as generous as Walmart’s or Costco’s but then you’re paying for the convenience and the trust you get with Amazon.

Whether Amazon’s short returns window is a deal breaker, we’ll leave you to decide.

Final Thoughts

Amazon offers a fairly underwhelming 30-day returns policy on all of its watches including smartwatches.

This isn’t the most generous on the market by any stretch but then again Amazon is one of the most convenient stores to use, offers free returns delivery, and they have a great selection of watches to choose from.

Remember, you will still have options even if you’re outside the 30-day returns window, especially if your watch has developed a fault after that time.

About the author

Oliver graduated from law school in 2008 and has practiced exclusively in the field of civil litigation for the last 10 years. He has a wealth of experience and expertise in litigation involving large financial losses and a special interest in consumer law. He has achieved numerous 7 figure settlements and has been involved in multi-billion dollar class-action consumer lawsuits against companies such as the Volkswagen Group. Away from the law, he is a consumer information and personal finance writer, having been featured in key publications such as Yahoo Finance, GO Banking Rates, NewsBreak, MEL Magazine, and many more.

-Chief Editor and Founder

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