As the world’s biggest online retailer, Amazon stocks everything anyone could ever need including a full range of batteries such as:
- Car batteries
- Scooter batteries
- Hobby batteries for drones, boats, and remote control aircraft
- Standard batteries such as AA, AAA, and 9v units
If you’ve purchased batteries from Amazon but perhaps they’re poor quality, an unwanted gift or you’ve simply changed your mind, then you’ll need to act quickly to make a return.
Most companies have a limited returns window in which to return products for a full refund or exchange and if you miss it, you might be stuck with the product.
To help you there, we’ve taken a look at Amazon’s returns window for batteries, how to make a return, when to expect a refund, and much more.
Let’s dive in…
What is Amazon’s Return Policy for Batteries? The Short Answer
The return policy is that you must return batteries within 30 days of receipt for a full refund or exchange. However, some batteries are non-returnable but you’ll still be able to seek a refund if they’re defective. We’ll cover below how to identify batteries that are non-returnable.
You can return batteries for all manner of reasons such as:
- If they don’t fit
- If they’re defective (e.g. don’t hold a charge or leak)
- If you’re not happy with the performance
- An unwanted gift
- Duplicate orders
- Mistaken orders
Pretty much any reason will do.
Can I Return Any Batteries to Amazon?
It would seem that some batteries sold by Amazon are non-returnable.
This seems to be mainly the ones they sell under their own branding.
You can check whether the batteries you’ve purchased are non-returnable by finding them in the listings, clicking the product listing, and then moving your cursor over the “eligible for refund or replacement” link on the right-hand side.
If the item is non-returnable when you hover over the link, it will look like this:
However, the label clearly says that you may still seek a refund or replacement if your batteries arrive defective.
In those circumstances, Amazon will simply send out a new pack or provide a refund and you can dispose of the first pack yourself.
Here is an example of where the batteries are returnable for a full refund or exchange within 30 days of receipt:
You should note that you’re unlikely to be able to secure a refund if you use the batteries and simply return them before the 30 days are up unless they’re defective in some way.
The strict wording of Amazon’s policy is that items be returned in “like-new” condition with all of their accessories.
How to Return Batteries to Amazon
If your battery/batteries can be returned then there’s only one way to do so and that’s using Amazon’s online returns process.
You can initiate this by doing the following:
- Log in to your Amazon account
- Look for the returns and order link in the top corner on desktop (on the mobile app find your orders by clicking the little man on the bottom row of your screen)
- Pick the option to return or replace (if on mobile just click the product in your list of recent purchases)
- Choose a reason for return from the drop-down (we’ve posted a screenshot of it above)
- Fill in the details confirming why you want to make a return
- Select your preferred return method
- Print the return label to return your batteries
Does it Cost to Return Batteries to Amazon?
Amazon usually provides at least one pre-paid option for items under 50lbs in weight so you shouldn’t have to pay for return delivery.
Moreover, there is no restocking fee.
You will also be refunded your original delivery charges if there were any.
How Long Does it Take to Get a Refund from Amazon?
It will take around 3-5 days to receive a refund from Amazon from the time they receive your order back at their warehouse/
Therefore, allow between 7-10 days until you see the money back in your account depending on your card issuer or bank.
What to Do Outside the 30-Day Window?
Amazon makes it crystal clear in its policy that it won’t accept returned batteries after 30 days.
However, if your batteries have developed a fault outside the 30-day window, then definitely still reach out to them.
Amazon is usually great with returns, especially when it comes to defective products and they’ll often just send out a replacement without too much fuss.
Another option is to rely on the warranty. Many batteries, especially larger ones for cars, scooters, and hobby batteries come with a warranty of up to 5 years that you can rely on for refund, exchange, or repair.
How Does Amazon’s Battery Return Policy Compare?
We’ve taken a look at some of Amazon’s competitors to see how their returns policies compare.
Here is what we found:
|Costco||Limited by warranty (depending on product)|
In summary, Amazon offers a 30-day returns window on most of its batteries, albeit some cannot be returned, although you’ll still be able to get your money back if they’re defective.
If you do return batteries to Amazon (unless defective), they should be in like-new condition and returned with their packaging and any accessories.